Help

Frequently asked questions

About compatible devices

WEAR preferred system requirements

【Users browsing WEB】
Windows users:
○Internet Explorer 11 or newer
○Latest Firefox
○Latest Google Chrome

Macintosh OSX users:
○Latest Safari
○Latest Firefox
○Latest Google Chrome

For smartphone:
○iOS 7 or newer
○Android 4.0 or newer

【Users with mobile app】
○iOS 7 or newer
○Android 4.0 or newer

Does WEAR have mobile website?

WEAR does not have mobile website
Please use WEAR desktop website or mobile app

Does WEAR support smartphone usage?

Mobile optimized web support is limited
Use WEAR full function from mobile app
Compatible with iOS 7 or newer and Android 4.0 or newer

App Store Google Play

Only available as Desktop web

Applying CSS, JavaScript and such web language
Cannot use WEAR if JavaScript is disabled
Enable CSS and JavaScript

About account sign up and log in

What can you do by signing up with WEAR

By signing up with WEAR, you can save favorite looks and items by SAVE function, use online CLOSET to store your items, follow users, and comment on looks.

What is profile setting?

Profile setting is to register user ID and screen name
to enter user ID and screen name

User ID will be used in your user page URL. User ID needs to be unique, but screen name can be same as other users.

Cannot post a look to public or comment on looks without profile setting

Forgot log in password

Send confirmation e-mail to registered e-mail address and reset password

Users with WEAR ID Click here

Change e-mail address

To change e-mail address

Cannot upload profile image

Confirm image size
Profile image preferred to be uploaded
・1:1
・Preferred size 200px×200px
・File format .jpg .gif
Cannot upload image larger than 10MB
All other image size will be resized to fit into 1:1

Enable JavaScript setting for browser if you are using desktop web
Update to the latest version if you are using mobile app

About SAVE

How to SAVE?

To SAVE looks and items, account sign up is necessary
After log in, click + in looks and item images and move to SAVE folder
SAVE folder can be added anytime

SAVE folder cannot be seen by other users
all SAVE data will be stored in “ALL SAVE DATA” folder

How to remove SAVE?

To remove SAVE, delete from SAVE folder in my page
If you only delete folder, items saved in the folder will stay in “ALL SAVE DATA”

From desktop website, SAVE can be removed by clicking SAVE button again

Move SAVE data to other folder

From desktop website, item can be moved from SAVE folder to the other SAVE folder

Edit size and color for SAVE item

Color and size can be chosen after item is stored in SAVE folder
Once size and color had been chosen, it cannot be changed again, remove SAVE and SAVE again with changed color or size.

About posting look

How to post a look?

Account sign up is necessary in order to post look
After log in, you can upload from my page and item page

Cannot upload image

Confirm image size
Profile image preferred to be uploaded
・4:3
・Preferred size 667px×500px
・File format .jpg .gif
Cannot upload image larger than 10MB
All other image size will be resized to fit into 4:3

Enable JavaScript setting for browser if you are using desktop web
Update to the latest version if you are using mobile app

Cannot find item worn

If item is not found in database, you can create your own item data
Choose to add new item and enter required fields
Your own item data will not be found by item search nor used by other users

What is tag?

Tag is keyword that can be added to looks images. You will be exposed more by adding trending tags to your look
Looks with same tag will be grouped together for users to find them easily

Can it be saved as private draft?

Yes
Choose private when you post
Other users cannot see any posts that is set as private

Will the look posts ever removed?

WEAR has look content standards

・your own look image, or image taken by you
・related to fashion
・It is not only capturing some part of the body, but as a whole look
・image quality is there including lighting, resolution, and location
・its not drawing, it is real person photo

we may remove the contents that don’t meet our standards

About closet

How to add item to closet?

In order to use closet, account sign up is necessary

Add from my page or item page after log in

Image cannot be uploaded

Confirm image size
Image that is able to upload as item is
・Verticle 6 Horizontal 5
・preferred image size 600px X 500px
・file format .jpg
です。
Cannot upload image larger than 10MB
All images will be resized to fit 6:5

Enable JavaScript setting for browser if you are using desktop web
Update to the latest version if you are using mobile app

Cannot find the item

If item is not found in database, you can create your own item data
Choose to add new item and enter required fields
Your own item data will not be found by item search nor used by other users

About other function

Can I change news setting from app?

Yes
Choose news, follow/comment/feed in setting menu to change setting

You cannot change setting without completing profile setting
Go to phone’s setting menu to change news setting

Not receiving confirmation mail and any reply to inquiry

Confirmation mail for profile setting and password reset will be sent via @wear.jp reply to inquiry will be sent via @wear.jp address
check your e-mail setting for any filtering of such e-mail

No buy button in product page

If the particular product is not handled in any online store partner with WEAR, Buy button will not appear

Can I delete comment I wrote?

Yes
Click delete button right next to the comment you made

Can I use Emoji and symbols?

Emoji and symbols can be used in profile, comment, and other text, but it may not displayed properly depending on devices

What will happen if I block user?

If you block user, you will not receive any comments or follow by the user you block. Blocked user will not be notified

Number of followers and list of followers do not match

Total number of follower includes users without profile setting
On the other hand, list of followers only shows users who completed profile setting.

About deactivation

How to deactivate account?

Once you deactivate your account, you cannot have same account again
To deactivate to proceed